The times, they are a-changing. Dylan can contact my lawyers if he has a problem with that one. At least I didn't post the MP3 or sample him. Socialcustomer returns to thinks with this article that examines the role of the blog as a force for change in product development and customer support. I like the concept. But until the boards of these companies have a blog and give their view, and allow their constituencies to respond, publicly, I'm afraid it's just more Pollyanna stuff. Time will tell.  ¶ 11:44 PM